Kia ora, welcome to VV!

Vntg Vamp is a second hand online store stocked with Vintage clothing, accessories, designer and select brands. Sourced world wide- Our mission is to create an affordable place where you can come to find everything you need- from shoes, to jewellery to nik naks to wallets to quality denim and everything in-between.

 

If you have any questions for us, click the chat icon at the bottom left of your screen or on instagram: @vntgvamp or by email at vntgvampboutique@gmail.com 

 

 

| SHIPPING |

 

Please allow up to 3 working days for your order to be processed.

AUCKLAND: 1-2 WORKING DAYS $6 FLAT RATE

NZ NON RURAL: 2-4 WORKING DAYS $7 FLAT RATE

NZ RURAL: 3-7 WORKING DAYS $10 FLAT RATE

*INTL: PLEASE SEND US A MESSAGE PRIOR TO PURCHASE*

LOCAL PICK UP AVAILABLE FROM 1023 *WITH CONTACT PRIOR TO PURCHASE*

 

| SIZING GUIDE |

  *PLEASE BE AWARE OUR SIZING ON OUR PRODUCT LISTING MAY DIFFER FROM THE GARMENTS SIZE TAG, DUE TO USE, WASHING, WEAR & LOCATION OF MAKE. 

WE USE A STANDARD NZ SIZE TYPE IN OUR LISTING TITLES. 

ITEMS MEASUREMENTS MAY BE SLIGHTLY OFF. (-2CM +2CM ETC)

 

TOPS:

UNDER ARM TO UNDER ARM (CM)

HIGHEST POINT OF THE SHOULDER HEM TO THE LOWEST POINT (CM)

 

BOTTOMS:

WAIST BAND LAYED FLAT- LEFT TO RIGHT X2 CM

TOP OF WAIST BAND TO THE LOWEST POINT OF THE GARMENT (CM)

 

*IF YOU ARE UNSURE ON THE SIZE, PLEASE MEASURE AN ITEM OF YOUR OWN TO BE SURE, OR FLICK US A MESSAGE AND WE WILL HELP YA OUT* 

 

 

 

| PAYMENTS |

DUE TO THE NATURE OF WHAT WE SELL, EG: DESIGNER- WE CAN ONLY PROVIDE LAYBUY, PAYPAL & BANK TRANSFER. IF YOU WISH TO BUY VIA BANK TRANSFER PLEASE SEND US A MESSAGE VIA THE CHAT ICON OR INSTA. 

 

DUE TO THE HIGH USE OF PAYPAL, THE SYSTEM CAN GLITCH AT TIMES RESULTING IN A DOUBLE SALE TO TWO CUSTOMERS, PLEASE BE UNDERSTANDING THAT THIS IS SOMETHING WE CAN’T CHANGE & IF YOU HAPPEN TO BE THE CUSTOMER TO ORDER SECOND WE WILL REFUND YOUR FULL ORDER PROMPTLY.

 

 

 

| RETURNS |

RETURNS ARE ACCEPTED ASLONG AS YOU HAVE MADE CONTACT WITHIN 2 DAYS OF RECEIVING YOUR ORDER. 

PLEASE NOTE IF YOU WOULD LIKE TO RETURN YOUR ORDER YOU WILL HAVE TO SEND IT BACK TO US AT YOUR COST WITH NZ POST + TRACKING, UNLESS THE RETURN IS DUE TO VNTG VAMP’S MISTAKE. 

 

OUR RETURNS POLICY IS IN LINES WITH THE NZ CONSUMER GUARANTEES ACT.

 

CAN I GET A REFUND BECAUSE I DIDN’T CHECK THE ITEMS MEASUREMENTS AND IT DOESN’T FIT?                 No, sorry <3 

CAN I GET A REFUND CAUSE I DON’T LIKE IT/DON’T NEED IT ANYMORE?                                                             No, sorry <3 

CAN I RETURN/REFUND AN ITEM BECAUSE IT’S IN MORE WORN CONDITION THAN I ASSUMED?                                Maybe, this is up to VV’s discretion & what condition was listed on the items page. 

CAN I GET A REFUND FOR AN ITEM THAT WASN’T AS DESCRIBED?                 Yes of course, please follow the “how to return section” (this also explains what is classed as “not as described”)

 

WHAT WE CAN DO <3 

ORDERED FROM VV AND YOU WON’T EVER WEAR IT? WE DON’T WANT TO SEE ITEMS END UP IN LANDFILL END OF STORY. 

PLEASE SEND US A MESSAGE WITHIN THE FIRST DAY OF RECEIVING YOUR ITEM. 

THE ITEMS MUST BE RETURNED IN THE EXACT CONDITION THEY WHERE DELIVERED IN.

THE ORDER MUST BE SENT BACK WITHIN A TIMELY MANNER (NO LONGER THAN 14 DAYS SINCE PURCHASE)

WE WILL ACCEPT RETURNS IN THE FORM OF STORE CREDIT. 

TRACKED RETURN POSTAGE IS PAID BY THE CUSTOMER. 

 

 

 

| HOW TO RETURN? |

 

PLEASE CONTACT US WITHIN THE FIRST 2 DAYS OF RECEIVING YOUR ORDER.

RETURNS WILL BE ASSESSED UPON RETURN TO MAKE SURE IT IS IN THE SAME CONDITION IT WAS SENT IN. 

WE ARE NOT RESPONSIBLE FOR ANY RETURN THAT IS LOST IN TRANSIT. PLEASE SEND VIA NZ POST + TRACKING.

ONCE YOUR RETURN HAS BEEN ASSESSED, WE WILL SEND YOU AN EMAIL ALONG WITH THE OUTCOME. 

 

FULL REFUNDS:

 ARE ONLY PROVIDED IF THE ITEM IS NOT WHAT IT WAS DESCRIBED AS (EG: 5CM OFF THE MEASUREMENTS, A HOLE BIGGER THAN 4MM, A MORE THAN VISIBLE STAIN THAT WASN’T MENTIONED ETC) 

IN THE CASE OF THIS AND THE ORDER HAS BEEN RETURNED & ACCEPTED FOR REFUND, WE WILL SEND YOU A FULL REFUND + YOUR END OF THE SHIPPING COSTS.

 

THE NATURE OF SECOND HAND ITEMS IS USUALLY THEY AREN’T IN PERFECT CONDITION, PLEASE BE AWARE OF THIS & READ THE CONDITION PER ITEM SECTION PROPERLY. (IF THE CONDITION IS JUST NOTED AS ONE OF OUR CONDITION RATINGS PLEASE READ TO THE BOTTOM OF THE ITEMS LISTED DETAILS TO UNDERSTAND WHAT THE RATING MEANS- IF YOU WOULD LIKE EXTRA DETAILS OF THE ITEMS CONDITION PLEASE MESSAGE US)

 

 

 

 

 

WITH PURCHASING FROM THIS WEBSITE, YOU HAVE READ AND ACCEPTED ALL FLAWS AND MEASUREMENTS AND ALL DETAILS TO DO WITH THE ITEMS YOU HAVE PURCHASED. 

 

BY PURCHASING ANY ITEMS FROM US, YOU AGREE TO ALL RETURN SYSTEMS, POSTAGE TIMELINES, PAYMENT OPTIONS & ALL T'S & C'S.   

 

 

 

 

 

 

 

MOST OF ALL THOUGH, WE WANT TO KEEP OUR VV CUSTOMERS HAPPY! <3

IF YOU HAVE ANY PROBLEMS, QUESTIONS OR COMPLAINTS PLEASE EMAIL US AT VNTGVAMPBOUTIQUE@GMAIL.COM OR USE THE CHAT ICON BELOW.

 

 

 

 

 

 

PRIVACY POLICY- ALL INFORMATION SHARED ON THIS SITE WILL BE KEPT STRICTLY PRIVATE. VNTG VAMP IS NOT LIABLE FOR ANY LOSSES, CLAIMS, ACTIONS, DAMAGES AND LEGAL FEES FROM YOUR USE OF THIS SITE. T&C’S- WE HAVE THE RIGHT TO REFUSE, DECLINE AND REVERSE ANY SALES. BY USING THIS SITE YOU AGREE TO ALL LOCAL ECOMMERCE LAWS, YOU ARE PROTECTED BY THE NZ FAIR TRADING AND CONSUMER GUARANTEES ACT. VNTG VAMP BOUTIQUE WWW.VNTGVAMP.COM AUCKLAND, NEW ZEALAND, +64278681136, 

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